Salesforce World Tour is coming to Washington, D.C., on March 19, 2025, at the Walter E. Washington Convention Center. This event will bring together industry leaders, Salesforce experts, and innovators to explore the latest advancements in AI-driven, agent-first technology. Attendees can participate in over 120 expert-led sessions, demos, and hands-on trainings to learn how Agentforce can modernize operations and enhance efficiency across various sectors. Eigen X is thrilled to join this dynamic event and connect with professionals eager to transform their businesses through innovative Salesforce solutions.
We invite you to visit the Eigen X team at the happy hours. We look forward to engaging in thoughtful discussions about leveraging technology to drive business transformation.
DC World Tour Sessions
Session Title: Start Here: Agent-First Field Service to Put Humans First - 3:00 PM - 3:20 PM EDT at Theater 1 (Campground)
Attendee: Patrick Martin
Role: Principal and Salesforce Practice Lead
I’m excited to attend this session because it’s a unique opportunity to see how AI is transforming field service operations. As someone deeply involved in Salesforce solutions, I’m eager to explore the latest innovations in Salesforce Field Service and understand how AI agents can enhance the efficiency of mobile workers and their support teams. The chance to preview live demos of Agentforce for Field Service and hear real-world success stories from customers using these tools makes this session even more valuable. I’m looking forward to gaining insights into how AI-driven automation can drive productivity while keeping a human-first approach—something that’s critical for mission-driven organizations.
Session Title: Agentic Analytics with Tableau: Unlock the Power of Insights
Attendee: Brian Kitchell
Role: Senior Consultant
As a member of the Analytics Team and Data Visualization, I look forward to the Tableau-centric session focusing on AI-driven analytics. Being able to see how AI and Analytics can transform decision-making and efficiency in the Public Sector will be a great session to attend with our company now having a Public Sector practice. Tableaus's ability to automate insights aligns with my interest in leveraging data for smarter, more impactful solutions. Understanding how agentic analytics enhances decision-making will be very valuable in terms of strategy for business as well as improving existing practices!
Session Title: Tableau: Bringing Data, Analytics, & AI into Public Sector
Attendee: Parth Kulkarni
Role: Consultant
Attending this session is an exciting opportunity to explore how AI-powered analytics can drive transformation in the public sector. As a data professional, I’m eager to see how a unified data and analytics strategy can maximize AI investments, enabling government agencies to make faster, more informed decisions. The session will highlight real-world success stories showcasing how AI-driven insights improve operational efficiency and simplify data curation. With Tableau's capabilities in delivering AI-powered analytics, I’m looking forward to gaining insights into how public sector organizations can harness data more effectively while reducing complexities.
Session Title: Strengthen Data Security with Shield and Security Center
Attendee: Joe Doyle
Role: Senior Consultant
This session is a must-attend for anyone looking to enhance their Salesforce security strategy. With Salesforce storing vast amounts of critical business data, protecting it is more important than ever. Learn how to strengthen security, simplify compliance, and confidently navigate Agentforce initiatives. Explore the latest innovations in Salesforce Shield, Security Center, and FedRAMP-authorized products to ensure your organization stays ahead of evolving threats. Gain best practices for securing your data while enabling innovation, and discover how to apply cutting-edge security tools effectively across your organization.
Session Title: Tableau Next: Agentic Analytics for Your Workforce - 4:00 PM - 4:30 PM EDT
Breakout 1 (Keynote Room)
Attendee: Sumit Rathore
Role: Senior Consultant
Don't miss Tableau Next: Agentic Analytics for Your Workforce a must-attend session for anyone looking to harness the power of AI-driven analytics! Discover how Tableau and Agentforce are transforming business intelligence with proactive insights, conversational analytics, and automation, allowing analysts to focus on high-value work. Learn why connecting AI agents to trusted business contexts is critical for accurate, impactful decision-making. Plus, explore real-world public sector use cases that enhance operational efficiency, automate repetitive tasks, and drive data-powered strategies. Whether you're new to analytics or looking to stay ahead of the curve, this session is your gateway to the future of intelligent data.
Session Title: Data Cloud: Your Trusted Foundation for Agentforce – 1:00PM – 1:30PM EDT at Breakout 2 (Keynote Room)
Attendee: Nathan Vucovich
Role: Senior Consultant
I'm thrilled to attend the Salesforce Data Cloud session—a crucial foundation for anyone implementing Agentforce! I can't wait to discover how Data Cloud powers AI agents with trusted enterprise data, preventing those frustrating hallucinations and delivering accurate, context-aware responses instead. I'm particularly excited to learn how Data Cloud transforms scattered information into actionable intelligence that can drive proactive recommendations and automate workflows across our organization. The session promises to show exactly how proper data unification enhances agent performance through personalized customer interactions. What I'm most looking forward to is understanding Data Cloud's unified approach for maximizing our AI investments while maintaining the enterprise-grade security and governance we need as we navigate our Agentforce journey.
Session Title: Shift to an Agentic Service Organization - 2:00 PM - 2:30 PM EDT
Attendee: Balaskandhan Bala Kumaran
Role: Senior Consultant
I'm thrilled to learn how Salesforce's intelligent agents can revolutionize our customer service approach through data-driven automation. The opportunity to see real-world examples of AI successfully enhancing operational efficiency while delivering personalized experiences is invaluable. As customer expectations evolve, understanding how to integrate AI with our trusted Salesforce data will help us transition from reactive to proactive service models. This session represents both a crucial learning opportunity and a competitive necessity for our team to build the future of intelligent, responsive customer experiences.