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Eigen X Case Study- Cal State East Bay

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Client Overview

Location: Hayward, CA, USA

Employees: 850+

Industry: Higher Education

Solution: Sales Cloud, Service Cloud, Community Cloud, Conga​

Go-Live Dates: On Going

California State University East Bay, is a public university located in Hayward California. Formed in 1957, the university now offers over 130 undergraduate and 60 post graduate areas of study. The university is part of a 23-campus wide network forming California State University. Cal State East Bay consists of 3 total campuses located in Hayward, Concord and Oakland.​

Challenge

  • Antiquated processes within the admissions department to handle Domestic & International applications​

  • Cumbersome custom payroll solution built out in MS Access that had little automation & required extensive maintenance​

  • Expensive & challenging Accessibility Service solution that needed to be phased out​

  • Combing multiple Dell Boomi integration processed between PeopleSoft & Salesforce​

Solution

  • Worked through intricate business requirements to build out a Salesforce custom flow solution in combination with existing Apex triggers​

  • Constructed an Accessibility Services Student portal using Experience Cloud, ensuring a secure way for student to submit critical information regarding their disabilities ​

  • Created a solution leveraging the standard opportunity object and native Salesforce automation methods to hand dynamic data for specific payroll requirements to replace the legacy system​

  • Designed & deployed a Salesforce approval process & Conga based solution to provide audit ready PDF files for their Faculty payroll process​

  • Consolidated all legacy application integrations into one job for creation & another for updates​

Result

  • Removed the number of clicks in the Faculty Payroll solution by over 30%​

  • Increased the accuracy of application review by bringing in data with a decreased lag time of 3 days to 1 day for the new PeopleSoft to Salesforce integrations

  • Improved staff adoption of the CSUEB Accessibility Service solution through multiple daily processes all being contained within the Salesforce instance​

  • Over 40% less manual input on Accessibility Service forms