Client Overview

Location: Philadelphia, PA, USA

Employees: 270

Industry: Sports

Solution: Lightning Upgrade, Sales Cloud

Go-Live Dates: June 15, 2018

The Philadelphia Flyers support the Greater Philadelphia Region through organizations like Flyers Charities, the Flyers Skate Zone, a series of community ice-skating and hockey rinks, and a partnership with the Ed Snider Youth Hockey Foundation. The Flyers are a championship National Hockey League franchise, with a legacy of commitment to victories, fans and the community.

Challenge

Upgrading to Lightning from Salesforce Classic
Technical Debt elimination
Reduce the use of redundant code in the organization
Proper user training and minimizing the learning curve

Solution

The Philadelphia Flyers were using Salesforce Classic for the ticketing office
Eigen X spun up a sandbox, converted to lightning, did regression testing to make sure all current features worked, when they didn't build out automation to replicate or enhance
Eigen X reduced the amount of code in the org by repurposing functionality with Process Builder
Eigen X then trained the Administrators on Lightning and the Sales team on how to use the new interface

Result

The Flyers were able to make the move to Lightning and update their existing integrations
Improved Salesforce performance by reducing code inefficiencies and unnecessary customization
Eigen X trained the entire user base of the organization on how to utilize lightning all in under 6 weeks